Learning Ecosystem Upgrade (Digital Learning Experience Platform)

Portfolio featured image depicts a United States Air Force meeting, with personnel in uniform collaborating in person and via laptops showing remote participants.

Client

U.S. Air Force Education and Training Command (AETC)

Services

Contract Value

$8.5M

Team Size

22 personnel

Product

Modern, scalable learning platform replacing legacy training systems. Core features included personalized landing hubs, comprehensive user profiles, advanced course management, integrated help desk support, and enterprise reporting capabilities serving thousands of Air Force personnel.

We led end-to-end delivery of a transformational Digital Learning Experience Platform upgrade for AETC, managing the complete program lifecycle from initial requirements gathering through successful deployment and transition. Coordinated a large multidisciplinary team including developers, architects, QA specialists, training personnel, and stakeholders across multiple Air Force locations.

We developed comprehensive governance artifacts ensuring alignment with Air Force IT standards, security requirements, and training objectives. Created detailed technical architecture documentation enabling informed decision-making and successful system integration. Delivered extensive training materials and conducted knowledge transfer sessions preparing AETC personnel to independently operate and enhance the platform post-deployment.

The team implemented agile methodologies adapted for federal acquisition requirements, maintaining schedule discipline while accommodating evolving requirements and stakeholder feedback. Established quality assurance protocols including automated testing, performance validation, and user acceptance testing ensuring platform reliability and user satisfaction

Portfolio featured image depicts a United States Air Force meeting, with personnel in uniform collaborating in person and via laptops showing remote participants.

Key Deliverables

  • Project Management Plan with detailed scope management, schedule, risk management, and communication strategies

  • Business requirements documentation capturing stakeholder needs across 15+ AETC organizations

  • Functional requirements specification translating business needs into technical capabilities

  • Technical requirements documentation including performance, security, and scalability specifications

  • Integration requirements defining data flows, API specifications, and system interfaces

  • Architecture design documents covering software architecture, infrastructure design, and security architecture

  • Development plan with sprint schedules, resource allocation, and milestone definitions

  • Testing strategy including unit testing, integration testing, system testing, and UAT protocols

  • Performance testing approach validating system behavior under expected and peak load conditions

  • User interface designs with detailed wireframes, style guides, and accessibility compliance documentation

  • Adobe AEM configuration specifications for content management and course delivery

  • Integration specifications connecting the platform with enterprise systems (HR, authentication, reporting)

  • Training manuals for administrators, instructors, and learners

  • User guides with step-by-step instructions, screenshots, and troubleshooting resources

  • Knowledge transfer sessions and documentation enabling AETC sustainment teams

  • Operations and maintenance documentation including runbooks, monitoring procedures, and escalation protocols

Impact

  • Deployed enterprise learning platform serving 45,000+ Air Force personnel across AETC

  • Modernized training delivery improving course completion rates by 35%

  • Reduced platform downtime from 8% to less than 0.5% through improved architecture

  • Enhanced user experience reflected in 92% satisfaction rating (up from 58%)

  • Enabled mobile learning access supporting anywhere, anytime training

  • Improved reporting capabilities providing leadership with actionable training insights

  • Achieved Authority to Operate (ATO) on schedule meeting all security requirements

  • Delivered on time and on budget despite complex stakeholder environment

Core Strengths Demonstrated

  • Enterprise platform delivery at scale serving tens of thousands of users

  • Complex requirements management across diverse stakeholder groups

  • Technical architecture design and documentation for large-scale systems

  • Integration expertise connecting multiple enterprise systems

  • Agile program execution adapted for federal acquisition frameworks

  • Quality assurance planning and execution ensuring platform reliability
  • Comprehensive training and knowledge transfer enabling client independence
  • Security compliance achieving ATO on schedule